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Frequently Asked Questions

We've compiled a list of answers to common questions.

Smart health uses advanced AI-enhanced computer vision analysis of the video stream to detect tiny changes in the flush of your face, where with each beat of your heart, the fresh   oxygenated blood is a little more red.  At no time does Smart Health either save or transmit pictures or video of your face.  That personal information is only stored momentarily until the color  calculations to determine your vital signs are completed.

Smart health works in most modern web browser, including Internet Explorer, Chrome, and Safari.  Your device must have a camera, and you must allow Smart Health to use your camera, in order to have it automatically measure your vital signs. Javascript must be enabled in the browser.

Yes!  Just click on the “How it Works” button in the menu bar at the top of the page. 

Just take your best guess. Use the indications of Normal ( from 98-99 degrees Fahrenheit in the green zone) Feverish ( 100 degrees F and greater) and Cool (anything 86 degrees F and below).

No. This is no big deal.  If you don’t have a pulse oximeter, just skip this step.  The pulse oximeter step is a beta test feature for people that want to help us improve and validate our automated oximetry feature.

(Online support coming soon) For now, just send us a message above. 

Smart Health will repeatedly keep checking the number of times your heart beats in one minute, and the number of breaths you take per minute throughout  the entire session (in units of beats or breaths per minute) as you answer the screening questions. Your heart and breathing rates change over time and the changing figure reflects your changing physical condition, your emotions, your excitement, and your general level of physical activity. In general, the harder you work, and the sicker you are, the higher your heart and breathing rate are relative to your normal resting rates.  Regardless, Smart Health is no substitute for a trained and licensed physician or healthcare professional.  You should consult with your physician and healthcare providers to seek specific diagnostic or treatment advice.

Keep in mind that your heart and breathing rate are changing all the time, and Smart Health takes a new measurement every few seconds.  Some measurements might be momentarily invalid because of your movement or a big change in lighting.  So it is completely normal to see some variation from moment to moment.  But over time, Smart Health can build up  a very accurate picture of your heart and breathing rates, particularly if you just relax and breath normally, and ensure that your head and shoulders are visible in the camera frame. It’s pretty simple to check the system accuracy, if you like. Just sit down and try to relax and breath normally. (It’s best to take your respiratory rate while sitting up in a chair or in bed.) Measure your breathing rate by counting the number of times your chest or abdomen rises over the course of one minute. Record this number. This is your breathing rate. Repeat for heart rate.

Each person’s appropriate check-in intervals will depend open their individual situation, and you should refer to your own doctor’s medical advice.  For healthy people going to work, in order to minimize the risk of infecting others at the office, it is best to check in at least once a day, before work, to keep a regular baseline of healthy stats that you and your doctor can use to detect signs of illness as soon as the begin to develop.  Front-line workers who come into contact with many people in a day, may want to check in more often, before work and at mid-shift.  Patients that have been diagnosed with COVID-19 may want to check in at least once every four hours to keep an eye on vital sign measurements or symptom conditions that might warrant additional testing or emergency care.

Medio will never sell or share any private personal data or personally-identifiable health data to any third party without your express advance permission.  Note that Medio does perform and share analytics on aggregated annonimized data in order to improve its health-tech systems, and publicize public health statistics and trends, but at no time can any of this aggregated data be traced to any individuals.

The initial public version of Smart Health will be offered completely free of charge, brought to you by an exclusive set of sponsors dedicated to advancing public health and safety.  Future premium subscription versions will include more advanced analytics and interface capabilities and program features.

The Smart Health COVID-19 Check-in score is calculated from a weighted average compilation from the symptoms you entered, and specific triage thresholds identified by the CDC. This score, on a scale of 1-to-10 is a rough measure of how your answers to the COVID-19 screening questions in your check-in reflect your current health risk relative to the Coronavirus.

Your CV-19 score will change, reflecting your answers to the screening questions, where higher scores mean higher risk.

There are three possible results of the screening questions based on your overall score, with regions color coded according to your level of risk:

  1. You have not entered any data which would indicate cause for concern regarding COVID-19, and you are “In the green!” relative to any symptoms of the virus. Keep checking in daily!
  2. Your answers to the screening questions and vital sign information indicate some potential risk of having contracted COVID-19, and you should seek additional testing and medical advice from a licensed physician. (Here are some links.) This is the yellow zone.
  3. Some of your answers and vital sign information indicates significant risk of potentially serious health issues, and you should consider immediate calling ahead to your doctor or your nearest emergency room or urgent care clinic to arrange emergency care. This is the red zone.

Note that the Medio Smart Health Check app is NOT intended to be a diagnostic tool. It should not replace the role of your physician, and should NOT be used for diagnostic purposes.

The Medio Smart Health service was developed by the Brainworks Foundry, Inc. based on the company’s latest trustworthy intelligent machine technology designed to address global healthcare challenges.

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